Policies

Shipping Policy:

At Dechamps, we strive to process and fulfill your orders promptly. Please note the following important information regarding shipping:

1. Processing Time:
• Upon placing an order, certain items may be manufactured specifically for you.
• We endeavor to process and fulfill orders within 3 business days to two months, depending on the availability and complexity of the purchased items.
2. International Orders:
• If you are placing an international order, please be aware that import duties or customs fees may apply.
• Dechamps is not responsible for any duties, taxes, or fees imposed on international packages.
• We recommend contacting your local customs office for further details on any potential charges.
3. Shipment Delivery:
• We ship your order to the address provided during the checkout process.
• It is essential to provide accurate and complete shipping information to ensure successful delivery.
• Once your order is shipped, you will receive a confirmation email containing tracking information to monitor your package's progress.
4. Lost or Stolen Packages:
• Dechamps is not liable for packages that are lost or stolen after shipment.
• In case of any delivery issues, please directly contact the respective shipping carrier to file a claim.

Return Policy:

We want you to be fully satisfied with your Dechamps purchase. Please review our return policy below:

1. Eligibility:
• Dechamps accepts returns and exchanges most products.
• Some exclusions may apply to specific items, such as accessories or final sale items. Such exclusions will be clearly stated on the respective product pages.
2. Timeframe:
• Returns or exchanges must be initiated within 14 days of receiving your order.
• Please ensure that the items are in their original condition, unworn, and with all tags attached.
3. Damaged or Defective Items:
• If you receive an item that appears damaged or defective, please notify us via email at dechamps.paris@gmail.com within 48 hours of receiving the item.
• Kindly provide your name, proof of purchase, a detailed description of the issue, and images of the item to assist us in addressing the problem.
4. Return Process:
• To initiate a return or exchange, please contact our customer service team at dechamps.paris@gmail.com.
• Dechamps reserves the right to deny any return, exchange, or repair request if the item fails to meet the eligibility criteria outlined above.

Privacy Policy:

Protecting your privacy and personal information is of utmost importance to us at Dechamps. Please take a moment to review our privacy policy:

1. Information Collection:
• When you make a purchase or create an account on our online store, we collect information provided by you, including your name, email address, shipping address, and payment details.
• We use this information to process your orders, communicate with you regarding your purchases, and enhance our services.
2. Data Protection:
• We employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
• Your payment information is encrypted using secure socket layer technology (SSL) and is never stored on our servers.
3. Information Sharing:
• Dechamps does not sell, trade, or rent your personal information to third parties for marketing purposes.
• We may share your information with trusted service providers or business partners who assist us in delivering our services to you. However, they are bound by confidentiality obligations.

Thank you for taking the time to familiarize yourself with our policies. If you have any further questions or concerns, please don't hesitate to contact us at dechamps.paris@gmail.com.