Shipping, Exchange and Return Policies

Shipping Policy:

Please note the following important information regarding shipping.

  1. Processing Time:
    • Upon placing an order, certain items may be manufactured specifically for you. The production time is always indicated on made-to-order pieces.
    • We endeavor to process and fulfill orders within 3 business days to two months, depending on the availability and complexity of the purchased items.
  2. International Orders:
    • If you are placing an international order, please be aware that import duties or customs fees may apply.
    • Dechamps is not responsible for any duties, taxes, or fees imposed on international packages.
    • We recommend contacting your local customs office for further details on any potential charges.
  3. Shipment Delivery:
    • We ship your order to the address provided during the checkout process.
    • It is essential to provide accurate and complete shipping information to ensure successful delivery.
    • Once your order is shipped, you will receive a confirmation email containing tracking information to monitor your package's progress.
  4. Lost or Stolen Packages:
    • Dechamps is not liable for packages that are lost or stolen after shipment.
    • In case of any delivery issues, please directly contact the respective shipping carrier to file a claim.

Return Policy:

Please review our return policy below:

  1. Timeframe:
    • Products are eligible for exchange or return within 14 days from the date of reception.
  2. Condition of the Product:
    • The product must be unworn, unused, and in the same condition as received. Items that have been damaged, worn, soiled, or altered may not be accepted for return and may be sent back to the customer.
  3. Packaging:
    • The product must be returned in its original packaging, including all original tags, and labels.

Dechamps reserves the right to deny any return, exchange, or repair request if the item fails to meet the eligibility criteria outlined above.

Return or Exchange Process:

  1. Contact our customer service at dechamps.paris@gmail.com to initiate the exchange process. Please provide your order number.
  2. Once your exchange request is approved, you will receive instructions on how to return the product.
  3. Pack the product securely in its original packaging, including all accessories.
  4. Ship the product to the provided address. The return shipping label will be sent to you in advance.
  5. Upon receiving the returned product and verifying its condition, we will process the exchange.

Thank you for taking the time to familiarize yourself with our policies. If you have any further questions or concerns, please don't hesitate to contact us at dechamps.paris@gmail.com.